Fulfillment time is how long it takes for the manufacturer to create your product before it ships out. This estimate doesn’t include shipping, so to determine when your order will arrive, add the shipping time to the fulfillment time.
On average, fulfillment takes 2–5 business days for most products. Please note that the products are made to order and our clothing items are precision-cut and hand-sewn, which is why it takes us a bit longer to deliver it to you.

If you have an issue with your order please contact Customer Support immediately.
Keep in mind that we might ask you to submit a photo of your order.
If your order hasn’t arrived on time or was lost in transit, we will contact the manufacturer to resolve the issue as quickly as possible.

Note that all claims must be submitted no later than 30 days after the estimated delivery date. But no worries! The manufacturer will cover the costs of reprinting and shipping a replacement order for you.

Physical goods: In compliance with Return and Refund Laws in the EU, you have 28 days from the day of receival of the product to notify me if you want to return the item, and 14 more days to do so. Please note, that you are responsible for the costsof postage and packaging. Learn more about our Return policy here.

Read about our policies on refunds for custom art here.

The estimated fulfillment time varies depending on the complexity of your order, as well as my current workload.
I’m aiming to complete most of my projects withing a 30 to 90 day period, however, some orders may take up until 1 year to finish.
Do not worry though, I’m keeping up clear communication throughout the entirety of the process and give regular updates about the progress that I’m making on orders in my Discord Server.

When placing a custom order I usually ask customers to provide the following details:

∘ Character name
∘ Pronouns
∘ Age and whether they look their age
∘ Race and ethnicity
∘ Body type
∘ A general description of appearance
∘ Expression and/or pose
∘ Commission type

As well as high res visual references.
Please be aware that for invoicing purposes I’m also required to ask for your legal name and address.

Not at all! I’m here to brainstorm ideas with you and offer guidance during the character development process as well.
To start, send me the details of your character or any inspiration pictures that you have, and I will help you come up with a concept that makes you happy.